Hello, Thanks for posting. The Keyrig is a class-compliant keyboard, which means it runs on a driver built into Windows. If the Keyrig is not recognized due to a missing driver, it is because the Window installation is missing its own driver.
This would require a call to Microsoft for further help. Before that, it would be good to confirm this is the problem. Here are some troubleshooting steps: -Test on another computer, Windows or Mac. Any modern computer should be 'plug and play' -Try a different USB cable and different USB ports.Test with a MIDI monitoring software. MIDI-OX is a free one: Windows: Open MIDI-OX with all other programs closed. In the OptionsMIDI Devices section, select your controller ports from the MIDI Input menu.
Now MIDI-OX will simply list all incoming MIDI messages. This will help confirm if the controller itself is responding properly. Hello, Thanks for posting. The Keyrig is a class-compliant keyboard, which means it runs on a driver built into Windows.
If the Keyrig is not recognized due to a missing driver, it is because the Window installation is missing its own driver. This would require a call to Microsoft for further help. Before that, it would be good to confirm this is the problem. Here are some troubleshooting steps: -Test on another computer, Windows or Mac.
Any modern computer should be 'plug and play' -Try a different USB cable and different USB ports.Test with a MIDI monitoring software. MIDI-OX is a free one: Windows: MIDI-OX Open MIDI-OX with all other programs closed. In the OptionsMIDI Devices section, select your controller ports from the MIDI Input menu. Now MIDI-OX will simply list all incoming MIDI messages. This will help confirm if the controller itself is responding properly.